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Returns & Refunds - Customer Services

Returns & Refunds

MapsOnline Returns Policy

Mapsonline will accept returns on all goods that have been purchased from our website and that are returned either in their original packaging or in an unused / saleable condition within 28 days of receipt. Any goods that are faulty or incorrectly supplied can be returned for replacement or if not available for a full refund.

The goods must be returned at your cost. We will not refund any costs incurred unless the item is proven to be faulty, or we have sent you an incorrect item.

Products can be returned to the following address -

MapsOnline
Returns Department
Unit 7, Callywith Gate Industrial Estate,
Launceston Road
Bodmin
Cornwall
PL31 2RQ

If you are returning an item which is faulty, or an incorrect item, we will refund you the postage costs incurred as stated below:

  • Parcels under one kilo: Second Class Royal Mail Recorded service.
  • Parcels over one kilo and under 3 kilos: First Class Royal Mail Recorded service.
  • Parcels over 3 kilos: We will arrange a courier collection. Please contact us via the online support department on the Contact Us page.

If you need any further information, please refer to our FAQ's or contact the online support department on the Contact Us page.