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Shipping & Delivery - Customer Services

Shipping & Delivery

MapsOnline realise the importance of keeping their customers informed. You will therefore receive a confirmation e-mail when your order has been received and a further e-mail letting you know that it has been dispatched.

How do we deliver?

We use Royal Mail, DHL and Parcelforce to deliver our envelopes and parcels. Your order will be delivered by either method depending on the size, weight, value of the order and delivery option chosen at checkout.

How quickly do we deliver?

We aim to ship all orders for items that are in stock within 24 hours of receipt of order although it may sometimes take longer if we are very busy. Items such as waterproof maps are laminated to order and can occasionally be slower. We will however contact you immediately if for any reason there is to be a meaningful delay and give you the option to cancel the order and be refunded.

Can I track my delivery?

If your order has been sent by Royal Mail there is no option to track the delivery, if you have received an e-mail informing you that it has been dispatched and you haven’t received it within the suggested timescale (see below) then please call the MapsOnline customer service team on 01726 69442.

If we have dispatched your order via DHL or Parcelforce we will send you a link so that you can track your parcel.

What if I am not in when you deliver?

Our couriers require deliveries to be signed for. If you aren’t there when they deliver, they will try and leave your parcel with a neighbour, if this is not possible they will leave you a contact card to rearrange delivery. The goods will then be held at the local depot who will await your call. If you are not available on the second chosen delivery date, the goods will be returned to our warehouse. Unfortunately we will have to charge for a third delivery attempt.

Can I have my order delivered elsewhere?

This is not a problem. You can select an alternative UK mainland delivery address via the online order form or, if you change your mind after ordering, please call the mapsonline customer service team on 01726 69442.

Delivery Charges

Please see the grids below for a guide to delivery charges. These will be calculated at checkout and will depend on the size, weight, value of the order, destination and delivery option chosen.

Standard delivery times are as follows although these can vary depending on the season.

Region Delivery Time
UK 2 – 3 days
Europe 3 – 5 days
Rest of the World 5 – 7 days

UK deliveries

(this excludes the Scottish Highlands, Islands, Remote Areas and Northern Ireland)

Next day delivery is only available within the UK and excludes the Scottish Highlands, Islands, Remote Areas and Northern Ireland.

  Standard Delivery Next Day
  Initial item Subsequent items  
Folded maps £1.75 £0.50 £6.90
Rolled maps (<90 cms) £2.75 £0.50 £6.90
Rolled maps (>90 cms) £5 £0.50 £6.90
Small guides and atlas £3.00 £0.50 £6.90
Medium size atlas £4.25 £0.50 £6.90
Large size atlas £5 £0.50 £6.90
Pinboard World map £6.50 n/a £6.90
Framed maps £12.00 - £25 n/a £12.50 - £26
Globes £6.50 n/a £6.90
Small sundry items £2.50 £0.50 £6.90

Other UK deliveries

(to the Scottish Highlands, Islands, Remote Areas and Northern Ireland)

Royal Mail deliveries to the Scottish Highlands, Islands, Remote Areas and Northern Ireland are charged at the same rate as for Standard UK deliveries. Large items requiring shipment by courier will be charged at a maximum of £12 (framed maps excluded).

Maximum charge

We have a maximum charge of £6.90 for deliveries within the UK (this excludes the Scottish Highlands, Islands, Remote Areas and Northern Ireland. It also excludes framed maps).

For the Scottish Highlands, Islands, Remote Areas and Northern Ireland the maximum charge is £12 (framed maps excluded).

BFPO

We only deliver smaller items that can be sent by Royal Mail to BFPO addresses. Please use an alternative address for larger items.

Western European deliveries

Please see the Royal Mail list of Western European countries below. All orders too large to be sent by Royal Mail Airmail will be shipped via Courier and the relevant rates in the grid below will apply.

  Standard Delivery
  Initial item Subsequent items
Folded maps £2.95 £1
Rolled maps (<90 cms) £3.85 £1
Rolled maps (>90 cms) Please call n/a
Small guides and atlas £4.75 £1
Medium size atlas £7.45 £1
Large size atlas Please call n/a
Pinboard World map Please call n/a
Framed maps Please call n/a
Globes Please call n/a
Small sundry items £2.95 £1

Western European Countries (Royal Mail)

Andorra Germany Netherlands
Austria Greece Norway (inc Spitzbergen)
Belgium Greenland Portugal (inc Azores & Madeira)
Denmark Iceland Spain (inc the Canary Islands)
Faroe Islands Ireland (Republic) Sweden
Finland Italy (inc San Marino & the Vatican City) Switzerland (inc Liechtenstein)
France (inc Corsica and Monaco) Luxembourg

Rest of the World deliveries

Please contact us for shipping charges for all orders too large to be sent by Royal Mail Airmail.

  Standard Delivery
  Initial item Subsequent items
Folded maps £3.75 £2.50
Rolled maps (<90 cms) £6.25 £2.50
Rolled maps (>90 cms) Please call n/a
Small guides and atlas £8.50 £2.50
Medium size atlas £15.50 £2.50
Large size atlas Please call n/a
Pinboard World map Please call n/a
Framed maps Please call n/a
Globes Please call n/a
Small sundry items £3.75 £2.50